Toolbox System Status Messages

Use the Touchscreen or Toolbox screen to quickly determine and locate a problem in the Printer. Status Indicator shows ERROR shows in red box. Printer Graphic Icon highlights Printer and system affected. The System Status information on the right displays the basic problem (in red). Ink Levels displays ink status. Control Buttons (at screen bottom) let you perform often used tasks without leaving the screen.

SYSTEM STATUS

SOURCE

SOLUTION

System Status:
PAPERPATH_FEED_TIMEOUT

Out of Paper

Hesitation in media feed.

Media not passing under Feeder/Entry Sensors.

Load media into Printer and tap Clear Error and then tap Resume button, from Job Menu, to resume printing.

If media is present; check/adjust the Guides and Separators.

Reposition media or Feeder/Entry Sensor Assembly, so paper passes under sensors.

System Status:
PAPERPATH_PAPERJAM

Paper/Media jam detected.

Printer has detected that one (or more) Media Sensors are blocked (interrupted).

Carefully remove jammed media from Printer and close Print Engine. System Status message in red should go away.

Touchscreen and Toolbox Paperpath Sensor indicators should change from red to green.

After jam is cleared, you can:

Check/adjust sheet separation.

Tap Clear Error and then tap Resume button, from Job Menu, to resume printing.

System Status:
PAPERPATH_PAGE_SEQUENCE

Change in media length detected.

Overlapping pieces.

Remove media from the Printer transport. Check/adjust sheet separation. Tap Clear Error and then tap Resume button, from Job Menu, to resume printing.

System Status:
MAINTENANCE_BUSY

Using “Job” menus “Media Setup” feature.

Machine is performing a maintenance procedure.

Exit out of the “Media Setup” feature.

No action required. Wait for printer to finish.

System Status:
DATA_PATH_UNDERRUN

Media is not moving from Entry Sensor to Exit Sensor within a specified time.

Possible issue with format or orientation of job being sent.

Dirty Encoder Wheel.

Check/clean Media Transport Rollers. Check/clean Sensors and Reflector.

Try changing orientation setting in software/driver or setting a different media size.

If problem persists contact technical support. They should check/clean Encoder Wheel.

System Status:
MECH_FAIL_PERMANENT

ERROR on System Status screen. Check the Printer Graphic to determine what component has a problem or failed: Service Station, Ink Valve or Printhead, (usually indicated with a steady “?”)

Mechanical error

One of Printer's mechanical components was not properly registered at expected position.

Mechanical failure or Sensor failure.

Visually inspect component stated as a “Reason” for failure.

Using Scan Sensors page in the Printer Toolbox, perform toggle test on Sensor responsible for registration of failed mechanical component position.

Try rebooting (resetting) printer.

If problem persists call for Service.

System Status:
[Crit 63 03-phead offline cancelpage restart]

Dirty/damaged Printhead contacts at Printhead or board.

Try rebooting (resetting) printer.

Try replacing Printhead.

If problem persists call for Service.

System Status: ONLINE ERROR on System Status screen. Printer Graphic shows Printer Service Station as “?”.	Service Station position sensors are damaged or malfunctioning.	Check Service Station position. Check for mechanical jam. Try rebooting (resetting) printer. If problem persists call for Service.
System Status: MECH_CANCELPAGE	Job was cancelled by user pressing Cancel Job button.	Wait until print job has cleared from Printer. Then manually clear job from computer’s print queue. Then send new print job.
System Status: PRINTHEAD_MISSINGQA Printer Graphic shows Printer Printhead as “?”.	Printhead missing or Printhead not making proper connections.	Install Printhead. Remove, clean contacts and reinstall Printhead. Replace Printhead. Refer to appropriate sections in this manual for removing and installing Printhead Cartridge Try rebooting (resetting) printer. If problem persists call for Service.
System Status: PRINTHEAD_UNPRIMED	Printhead unprimed. Printhead Latch is open and or Door open. Printhead priming process has failed.	After installing Printhead you must close Printhead Latch and close all Doors to start priming process. Remove Printhead Cartridge, wet print nozzles using distilled water and reinstall Printhead Cartridge. Refer to appropriate sections in this manual for removing and installing Printhead Cartridge. If you continue to have trouble priming Printhead; check for kinked or pinched color tubes. Try rebooting (resetting) printer. If problem persists call for Service.

System Status:
WIPER OVERTEMP

Wiper Motor is overheated due to performing a Wiper Transfer (removing excess ink off Service Station Wiper) too often or for multiple or extended periods. Printer will continue maintenance after Wiper Motor cools down. Message will disappear once the temperature returns to operating range.

Wait for Wiper Motor to cool down, Printer will automatically resume operation.

Tip: To reduce this issue; set Mid-Job Servicing interval to a higher number of pages. Keep in mind that if you set the value too high you may experience print quality issues; caused by clogged or dehydrated nozzles.

Run “Condition Wiper” from Touchscreen Wiper Menu. This will re-hydrate wiper roller and wiper motor module which may help to reduce energy it takes to turn motor.

System Status:
WIPER ERROR

Wiper Roller not turning or too hard to turn. This can be due to:

1. Ink coagulation making motor hard to turn.

2. Wiper Motor cable is broken or disconnected.

3. Wiper Motor Module failure.

1. Run “Condition Wiper” from Touchscreen Wiper Menu. This will re-hydrate wiper roller and wiper motor module.

2. Check cable and connections.

3. Replace Wiper Motor Module.

If problem persists call for Service.

System Status:
MAINTENANCE_JAM

Tip: To define error; check Touchscreen to see if it displays one of the following messages.

Sled Error – Service Station Sled

Lift Error – Printhead Carriage Lifter

Wipe Error – Wiper Motor

Printhead or Ink Tank Door opened during process.

Motor that drives component has detected a problem or movement is hindered.

Close Doors (Printhead and Ink Tank) and tap Clear Error.

Check for anything that may be hindering movement of item (Sled, Lifter, Wiper).

If “Wipe Error”; run “Condition Wiper” to re-hydrate wiper roller.

If “Sled Error” or “Lift Error”; check/clean Sled and Lifter Home Sensors.

If problem persists call for Service.

CAUTION: After pressing “Clear Error” the system will try to drive the sled, lifter or wiper motor again. If the same error comes up again, after trying the above solutions, call for service. Pressing “Clear Error”, more than a few times in a row, may cause system damage.